hibaj Terms & Conditions — Please Read Before Using the Platform

To register and use hibaj, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 21 years of age. hibaj applies a strict 21+ age requirement without exception. Players found to be under the age of 21 will have their accounts immediately closed and any remaining balance forfeited.
• You must be a resident or citizen of a jurisdiction where online sports betting and casino gaming is not explicitly prohibited. You are solely responsible for determining whether the use of hibaj is lawful in your jurisdiction.
• You must register using your own personal details. Registration using false, misleading or third-party information is strictly prohibited and will result in immediate account suspension.
• You must not be an employee, contractor, agent or family member of an employee of hibaj or any of its affiliated companies, suppliers or technology partners.

hibaj reserves the right to request documentation to verify eligibility at any time. Failure to provide satisfactory documentation within a reasonable time frame may result in account suspension and withholding of funds pending verification.

Each player may hold only one hibaj account. Opening multiple accounts, whether in your own name or under another identity, is prohibited and constitutes grounds for immediate account closure and forfeiture of all balances. When registering your account, you agree to the following:

• All information provided during registration must be accurate, complete and up to date. You must promptly notify hibaj of any changes to your personal information, including changes to your registered mobile number.
• You are solely responsible for maintaining the confidentiality of your password and account credentials. You must not share your login details with any third party. hibaj will not be held liable for any losses resulting from unauthorized access to your account caused by your failure to keep your credentials secure.
• hibaj uses OTP (one-time password) verification to secure account access. You must ensure your registered mobile number remains active and accessible. Failure to maintain access to your registered number may affect your ability to log in or recover your account.
• You must log out of your account at the end of each session, particularly when using a shared or public device. hibaj recommends enabling browser credential-saving only on personal, private devices.

hibaj reserves the right to suspend any account pending identity verification. During the verification process, deposits, bets and withdrawals may be restricted until satisfactory documentation is provided.

All financial transactions on hibaj are conducted in Bangladeshi Taka (৳). The following terms govern deposits and withdrawals:

• The minimum deposit amount across all payment methods is ৳500. hibaj accepts deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank and BRAC Bank. Deposits are credited to your account balance immediately upon confirmation of the transaction.
• The minimum withdrawal amount is ৳500. Withdrawals are processed exclusively to the same payment method and account number used for the most recent deposit. hibaj does not process withdrawals to third-party accounts or payment methods not previously used for deposit.
• Withdrawal requests are subject to review and approval by the hibaj finance team. Under normal circumstances, approved withdrawals are processed within 1 to 3 hours of approval. Processing times may be extended during peak periods or if additional verification is required.
• Prior to processing a withdrawal, hibaj may require the player to complete KYC (Know Your Customer) verification. This may include submission of a national ID, passport, or other government-issued identification document. Withdrawal requests will be held pending until KYC requirements are satisfied.
• Deposits made for the purpose of immediate withdrawal without genuine betting activity may be flagged as suspicious. hibaj reserves the right to investigate and, where warranted, withhold funds pending investigation.

hibaj does not charge fees on deposits or withdrawals. However, your payment provider (e.g. bKash or Nagad) may apply their own transaction fees. Players are responsible for checking their payment provider's fee schedule.

hibaj offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, as well as any specific terms published with the individual promotion:

• All bonuses carry wagering requirements (rollover conditions) that must be met before bonus funds or winnings derived from bonus funds may be withdrawn. The applicable rollover multiplier is stated in the specific promotion terms for each offer.
• Welcome bonuses are available to new players only and may be claimed once per player. Subsequent re-registration under a different identity to claim a welcome bonus constitutes bonus abuse and will result in account closure.
• hibaj reserves the right to modify, suspend or withdraw any bonus or promotion at any time without prior notice. Where a promotion has an expiry date, bonus funds not used or wagering requirements not met by the expiry date will be forfeited.
• Players who are self-excluded or who have active deposit limits that are lower than the minimum deposit threshold for a promotion are not eligible to claim that promotion.
• hibaj conducts regular audits of bonus activity and may void bonuses and associated winnings where evidence of systematic bonus abuse, use of multiple accounts, or other prohibited activity is identified.

All bets placed on hibaj are subject to the following general rules, in addition to any sport-specific or game-specific rules that may be published in the relevant section of the platform:

• Once a bet is confirmed, it cannot be amended or cancelled. Players should ensure that all bet details — including selection, stake amount and odds — are correct before confirming any bet. hibaj is not liable for bets placed in error.
• hibaj reserves the right to void any bet where there is evidence of a pricing error, data feed failure, or where the outcome of an event was known prior to the bet being placed. In such cases, the stake is returned to the player's account balance.
• Live betting markets on cricket, basketball and other sports are subject to real-time changes based on match developments. hibaj shall not be liable for any bets accepted during a temporary suspension or delay in odds updating that results from a data feed interruption.
• Maximum win limits may apply to individual bets or combinations of bets. Where a calculated payout exceeds the applicable maximum win limit, the payout will be capped at the maximum win limit amount. Maximum win limits are published in the sportsbook and casino rules sections of the platform.

The following actions are strictly prohibited on the hibaj platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, access account features, or manipulate game outcomes in any way.
• Colluding with other players, match officials, athletes or any party with advance knowledge of an event outcome for the purpose of gaining an unfair betting advantage.
• Opening multiple accounts, using another person's identity to register, or allowing a third party to operate your account on your behalf.
• Exploiting software bugs, errors, or technical vulnerabilities in the hibaj platform to gain an unfair advantage. Any winnings derived from exploitation of such errors will be voided.
• Depositing, wagering or withdrawing funds that are derived from criminal activity or using hibaj for any form of money laundering. hibaj complies with applicable anti-money laundering obligations and will report suspicious transactions to relevant authorities.

hibaj's determination that prohibited conduct has occurred is final and binding. Players who dispute such a determination may submit a formal complaint to the hibaj support team via email at [email protected] for review.

hibaj reserves the right to suspend, restrict or permanently close any player account at its sole discretion. Grounds for suspension or closure include, but are not limited to:

• Breach of any provision of these Terms and Conditions, including but not limited to prohibited conduct, provision of false registration information, or failure to meet eligibility requirements.
• A self-exclusion request submitted by the player under the Responsible Gaming tools available on hibaj. Self-excluded accounts may not be reopened during the self-exclusion period under any circumstances.
• A court order, regulatory directive, or other legal obligation requiring hibaj to restrict or close the account. In the event of account closure for cause, any balance remaining in the account at the time of closure may be forfeited depending on the nature of the breach.

All content on the hibaj platform — including but not limited to text, graphics, logos, game interfaces, software, data compilations, and design elements — is the exclusive property of hibaj or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the hibaj platform for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the hibaj platform without the prior written consent of hibaj. Unauthorised use of hibaj's intellectual property will result in immediate account termination and may give rise to legal proceedings.

To the maximum extent permitted by applicable law, hibaj's total liability to any player arising out of or in connection with these Terms or the use of the hibaj platform shall be limited to the amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim. hibaj shall not be liable for:

• Any loss of profits, loss of revenue, loss of data, or any indirect, special, consequential or punitive damages arising from your use of or inability to use the hibaj platform, whether based on contract, tort, negligence or any other legal theory.
• Any interruption, suspension or termination of the hibaj platform or any of its services, whether caused by technical failure, maintenance, force majeure, or any other cause beyond hibaj's reasonable control.
• Any loss arising from your reliance on information, odds, statistics or data displayed on the hibaj platform where such information is subsequently found to be inaccurate due to a data feed error or third-party supplier failure.

hibaj is committed to promoting responsible gaming among all players. The following responsible gaming tools are available to all registered players at no cost and without any restriction on their use:

• Deposit limits: Players may set daily, weekly or monthly caps on the total amount they deposit into their hibaj account. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session time reminders: Players may enable session duration alerts that notify them when they have been logged in and actively playing for a specified period of time.
• Self-exclusion: Players who feel that their gambling is becoming problematic may apply for temporary self-exclusion (from 1 week to 12 months) or permanent self-exclusion. Self-exclusion requests are processed by the hibaj support team within 24 hours of receipt.
• Reality checks: Periodic pop-up notifications remind players of the time elapsed during their current gaming session and prompt them to review their activity.

hibaj strictly enforces the minimum age requirement of 21 years for all players. Gambling is not suitable for everyone. Please play responsibly. 21+

hibaj collects, stores and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the hibaj platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. hibaj implements 256-bit SSL encryption across all data transmissions between your device and hibaj servers. Personal data is never sold to third parties. For full details of how hibaj collects, uses and protects your personal data, please refer to the hibaj Privacy Policy available at /privacy-policy.

hibaj reserves the right to amend, update or replace these Terms and Conditions at any time. Where changes are material, hibaj will endeavour to notify active players via the contact details held on their account prior to the changes taking effect. The updated Terms will be published on this page with a revised effective date. Your continued use of the hibaj platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the hibaj platform and may request account closure by contacting [email protected].

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with applicable law. In the event of a dispute between a player and hibaj, the player should first contact hibaj's customer support team at [email protected] and allow hibaj a reasonable opportunity to resolve the matter internally. hibaj will endeavour to respond to all formal complaints within 5 business days. Where a dispute cannot be resolved through direct communication, both parties agree to attempt resolution through good-faith mediation before pursuing any other legal remedy.

If you have any questions regarding these Terms and Conditions, wish to submit a formal complaint, or need assistance with any aspect of your hibaj account, please contact the hibaj support team. Our customer support team is available 24 hours a day, 7 days a week and aims to respond to all queries within 3 minutes via live chat.

Email support: [email protected]

Response time: under 3 minutes via live chat. Available 24/7 in English.