🛡️ Player Protection

Responsible Gaming at hibaj

hibaj is committed to keeping gaming fun, safe and under control. Explore our player protection tools — designed specifically for Bangladeshi players who want to stay in charge of their play.

Gaming Should Always Be Fun

At hibaj, we believe that sports betting and casino gaming are forms of entertainment — not a way to earn income or escape from problems. We have built the hibaj platform with the wellbeing of every Bangladeshi player in mind, and we provide a full suite of responsible gaming tools that are available to all registered players free of charge, with no restrictions on their use.

Gambling carries real financial risk. Before you place any bet on cricket, explore the slots, or join a live casino table at hibaj, make sure you are playing with money you can afford to lose, that you understand the odds, and that your gambling remains a leisure activity — not a compulsion. If at any point you feel your gaming habits are changing in ways that concern you, hibaj's responsible gaming tools and support team are here to help.

Player Protection Tools

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Deposit Limits
Set daily, weekly or monthly caps on how much you deposit into your hibaj account.
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Session Reminders
Get notified when you have been playing for a set time — so you can take a break and stay in control.
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Self-Exclusion
Temporarily or permanently exclude yourself from the hibaj platform if you need a break from gambling.
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Reality Checks
Periodic pop-up notifications during your session to remind you how long you have been playing.
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Activity History
Review a full log of your bets, deposits and session times at any point in your account dashboard.
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Account Lock
Request a temporary account lock if you need an immediate pause without starting the full self-exclusion process.

How Each Tool Works

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Deposit Limits — Stay Financially in Control
You can set a maximum deposit amount per day, per week or per calendar month directly from your hibaj account settings. Once a limit is set, hibaj will automatically decline any deposit attempt that would push you past your chosen cap for that period. Limit reductions take effect immediately. If you request a limit increase, hibaj applies a mandatory 24-hour cooling-off period before the higher limit becomes active — giving you time to reconsider. To set or adjust a deposit limit, contact the hibaj support team at [email protected] or use the account settings panel.
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Time-Out — Take a Short Break
A time-out is a short-term break from gambling that you can activate at any time. hibaj offers time-out periods of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, you will not be able to log in, place bets, or access your casino balance. Your account remains open and your balance is preserved. Time-outs take effect immediately upon request and cannot be shortened once activated — so think carefully about the duration that suits you best before confirming.
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Self-Exclusion — Take a Longer Break
Self-exclusion is designed for players who feel that their gambling has become, or is at risk of becoming, a serious problem. You can apply for a self-exclusion period of 1 month, 3 months, 6 months, 12 months, or permanent exclusion. Self-exclusion requests submitted to the hibaj support team are processed within 24 hours of receipt. Once self-exclusion is in place, it cannot be reversed during the chosen period under any circumstances — including by contacting support to request early reinstatement. At the end of a temporary self-exclusion period, accounts are not automatically reactivated; you must contact hibaj support to confirm you wish to resume play, and a further cooling-off period applies.
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Session Time Reminders — Stay Aware of Time
It is easy to lose track of time when you are enjoying a cricket match or a live casino game. hibaj's session reminders send you an on-screen notification after you have been playing for a duration that you set in advance — for example, 30 minutes, 1 hour or 2 hours. When the reminder appears, you can choose to continue playing or log out and take a break. These reminders are not compulsory stops, but they are a powerful nudge to help you stay aware of how long you have been active on the platform.
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Reality Checks — Periodic Session Snapshots
Reality checks are automated pop-up messages that appear at regular intervals during your gaming session. Each reality check shows you how long you have been playing and how your balance has changed since you started the session. The goal is to give you an honest, at-a-glance picture of your current gambling activity — so that you can make an informed decision about whether to continue, take a break, or log out. Reality checks can be enabled and customised from your account settings, and hibaj recommends enabling them for all sessions.
21+ Minimum Age to Play on hibaj

hibaj strictly enforces a minimum age of 21 years for all players in Bangladesh. Age verification is required at registration and during KYC checks. If you are under 21, you must not use the hibaj platform. Underage gambling is harmful — if you are a parent or guardian concerned about a minor accessing gambling platforms, please use parental control software on shared devices.

Signs That Gambling May Be Becoming a Problem

Gambling problems can develop gradually and are not always easy to notice at first. The following are common warning signs that your relationship with gambling may need attention. If any of these apply to you, please reach out to the hibaj support team immediately.

  • Spending more money on gambling than you originally planned, or chasing losses in the hope of winning back money you have lost.
  • Borrowing money from friends, family or colleagues to fund gambling sessions, or using money meant for bills, rent or food to place bets.
  • Feeling anxious, irritable or restless when you are not gambling, or finding that gambling is the main way you cope with stress, boredom or negative emotions.
  • Lying to family or friends about how much time or money you spend gambling, or hiding gambling activity from the people close to you.
  • Neglecting work, family responsibilities, or personal health in order to spend more time gambling online.
  • Feeling unable to stop or cut back on gambling despite wanting to, or making repeated unsuccessful attempts to do so.
  • Gambling with money set aside for your bKash wallet, Nagad account, rent, groceries or other essential daily expenses in Bangladesh.
Need help now? If you recognise any of the above signs in yourself, please do not wait. Contact the hibaj responsible gaming team at [email protected] and ask to activate your self-exclusion or deposit limit immediately. Our team is available 24/7 and will respond within 3 minutes via live chat.

How to Request Self-Exclusion on hibaj

Requesting a self-exclusion on hibaj is straightforward and does not require any complex process. Simply contact the hibaj support team via live chat or email at [email protected] and state clearly that you wish to apply for self-exclusion. Tell us your preferred exclusion period (1 month, 3 months, 6 months, 12 months, or permanent). The support team will process your request within 24 hours of receipt. While your request is being processed, you may request that your account be manually suspended immediately — this is a same-day action.

During a self-exclusion period, hibaj will close your account to all login attempts. You will not receive promotional communications from hibaj during your exclusion period. If you have an outstanding balance at the time of self-exclusion, you may request withdrawal of those funds to your bKash, Nagad or Rocket account before the exclusion takes full effect. Once self-exclusion is active, it is final for the duration you selected — hibaj does not make exceptions to this policy, even at the player's own request, because the purpose of self-exclusion is to protect you during a period when you have identified that you need a break.

Parental Controls and Underage Access Prevention

hibaj is strictly a platform for adults aged 21 and above. If you share a mobile phone, tablet or computer with younger family members in your household in Dhaka, Chittagong, Sylhet or anywhere else in Bangladesh, we strongly recommend that you use parental control software to prevent underage access to gambling sites and apps. Popular parental control tools available in Bangladesh include built-in family safety features on Android and iOS devices, as well as third-party applications available through Google Play.

If you believe a minor has gained access to the hibaj platform using your account or device, please contact [email protected] immediately. hibaj will investigate all such reports with urgency and will take the appropriate protective action, which may include account suspension and full account review.

Get Support — You Are Not Alone

If gambling is causing you distress, financial difficulty, or strain on your relationships, please reach out for support. The hibaj responsible gaming team is available 24 hours a day, 7 days a week to listen, assist with activating player protection tools, and help you take a break from the platform. There is no judgment here — our goal is simply to help you stay safe.

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hibaj Responsible Gaming Support

Available 24/7. Response time under 3 minutes via live chat.

Email us to activate deposit limits, self-exclusion or account lock:

[email protected]
Remember: Gambling should be fun. If it stops being fun, stop gambling. hibaj's tools are here to help you do exactly that — quickly, confidentially and without judgment.