hibaj Frequently Asked Questions

Creating a hibaj account takes under two minutes. Visit hibaj.vip on your phone, tap the registration button, enter your Bangladeshi mobile number, set a secure password, and verify with the OTP sent to your number. You must be at least 21 years old to register. Once the OTP is confirmed your hibaj account is live and you can make your first deposit right away.

hibaj requires a clear photo of a valid government-issued ID — your National ID card (NID), passport, or birth certificate — plus a selfie holding that same document. Most Bangladeshi players complete KYC using their NID. Documents can be uploaded via your account settings or emailed to [email protected]. KYC must be complete before your first withdrawal is approved.

To reset your hibaj password, tap Forgot Password on the login screen and enter the mobile number linked to your account. hibaj sends a one-time password (OTP) to that number. Enter the OTP, then set a new strong password. If you no longer have access to the registered number, email [email protected] with your account name and a recent deposit transaction ID for manual recovery.

No — hibaj allows only one account per player. Duplicate accounts are detected during KYC verification and result in the suspension of all linked accounts along with forfeiture of any pending balances. If you cannot access your existing account, contact hibaj support to recover it rather than registering a new one.

Email [email protected] to request permanent account closure. Any remaining balance will be withdrawn to your verified bKash, Nagad or Rocket account before the closure is processed. Closures are completed within 2 business days. If problem gambling is the reason, hibaj recommends self-exclusion instead — it offers stronger protection and can be activated the same day.

bKash deposits on hibaj are credited within 1 to 5 minutes in most cases. After you complete the bKash payment from your mobile wallet, funds appear in your hibaj account almost instantly. If a deposit is not showing after 15 minutes, contact hibaj support with your bKash transaction ID and the team will investigate and manually credit the funds if needed.

The minimum deposit on hibaj is ৳200 BDT across all supported payment methods — bKash, Nagad, Rocket and Upay. hibaj sets no upper limit on a single deposit, though your payment provider may impose their own daily caps independently of the hibaj platform.

The minimum withdrawal on hibaj is ৳500 BDT. Withdrawals are processed to your verified payment method — bKash, Nagad, Rocket or a bank account such as Dutch-Bangla, BRAC or IBBL. Completed KYC is required before any withdrawal is approved. Most bKash and Nagad withdrawals clear within 15 to 30 minutes during normal operating hours.

hibaj charges no platform fees on deposits or withdrawals. Your payment provider — bKash, Nagad, Rocket or your bank — may apply their own standard charges, which are independent of hibaj. Before you confirm a withdrawal, hibaj shows you the exact amount you will receive so there are no surprises on the platform side.

Yes — hibaj supports Nagad, Rocket and Upay alongside bKash for deposits and withdrawals. To deposit via Nagad, open the cashier in your hibaj account, select Nagad, enter the amount and follow the on-screen steps to complete the payment from your Nagad app. Processing times are the same as bKash — typically 1 to 5 minutes.

Yes — hibaj covers BPL, IPL, T20 World Cup, Asia Cup, ICC tournaments and Bangladesh Tigers bilateral series with deep market coverage. Available bet types include match winner, top batsman, total runs, over/under and live in-play markets. BPL matches receive especially strong coverage at hibaj given the high demand from Bangladeshi players during the domestic season.

Yes — hibaj is fully optimised for Android and iOS mobile browsers. The complete platform including sportsbook, live casino, slots, account management and cashier is accessible through your phone browser without downloading any app. The hibaj mobile site is built to run smoothly on Bangladeshi 4G networks and performs well even on 3G connections.

hibaj offers a broad slot catalogue from providers including Pragmatic Play, NetEnt and Spribe — covering classic 3-reel slots, modern video slots, progressive jackpots and Megaways titles. New releases are added regularly. Every slot on hibaj uses certified RNG technology so each spin is statistically fair and fully independent of previous results.

Yes — hibaj's live casino runs on Evolution Gaming and Ezugi, streaming real dealers in HD. Available tables include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Dragon Tiger and game shows including Crazy Time. Live casino tables are open 24/7 and fully accessible on mobile in Bangladesh.

hibaj credits a welcome bonus on your first qualifying deposit. The bonus gives you extra funds to explore the sportsbook and casino. The exact percentage and maximum amount vary by active promotion — check the current promotions page on hibaj.vip for the latest figures. All welcome bonuses are subject to a wagering requirement that must be completed before bonus-derived winnings can be withdrawn.

The wagering requirement — also called rollover — is how many times you must bet the bonus amount before withdrawing winnings from it. hibaj states the exact rollover multiplier in each promotion's terms. For example, a 10x rollover on a ৳1,000 bonus means you must place ৳10,000 in qualifying bets before requesting a withdrawal. Most cricket bets and casino games count toward rollover, though some categories contribute at a reduced rate.

Yes — all hibaj bonuses carry an expiry date. The standard validity window is 7 to 30 days from when the bonus is credited, depending on the promotion. If you do not complete the wagering requirement within that window, the bonus and any associated winnings are automatically removed. The exact expiry date is visible in your account's bonus section once a bonus is active.

In most cases yes — hibaj sportsbook bonuses apply to cricket markets including BPL, IPL and T20 World Cup. A minimum odds threshold per bet usually applies — for example odds of 1.50 or higher — for that bet to count toward wagering. Casino-specific bonuses are generally restricted to slots and live casino and do not apply to sports markets. Always check the individual promotion's terms to confirm which bets qualify.

hibaj protects all accounts and transactions with 256-bit SSL encryption. Personal data is managed in line with the hibaj Privacy Policy. All games use certified RNG technology to ensure statistically fair results on every round. hibaj also enforces KYC verification to prevent fraud and protect every player on the platform. For guidance on the legal status of online gambling in your specific location, review applicable local regulations.

The minimum age to register and play on hibaj is 21 years. hibaj enforces a strict 21-plus age policy and verifies player age during KYC. Accounts belonging to players found to be under 21 are suspended immediately and deposits are returned. If you are under 21, do not attempt to register or use the hibaj platform.

To set a deposit limit or activate a time-out on hibaj, contact [email protected] or use your account settings panel. You can choose daily, weekly or monthly deposit caps. Reductions take effect immediately; any increase requires a mandatory 24-hour cooling-off period. A time-out pauses your account for a chosen period — available durations range from 24 hours to 6 weeks.

Email [email protected] to request self-exclusion and choose your preferred period: 1 month, 3 months, 6 months, 12 months or permanently. The hibaj team processes all self-exclusion requests within 24 hours. Once active, the exclusion cannot be reversed during the chosen period under any circumstances. Any remaining balance can be withdrawn to your bKash, Nagad or Rocket account before the exclusion takes full effect. If gambling is affecting your wellbeing, please reach out — our team is here to help without judgment.